Resolving network and connectivity issues
Issue 1: Experiencing problems with Internet connection or network #
Problem: Your Internet connection is slow and the network is bugging #
Solution: #
Perform one of these steps:
- Connect to another network with the same device to check if the issue occurs
- Connect to the same network with a different device (phone, tablet, or another computer) to see if the issue occurs
- Connect to different network and different device to see if the issue occurs
Issue 2: Unable to connect to Clockify #
Problem: Blank screen on the login page, dashboard, reports #
Solution: #
Troubleshoot by doing the following:
- Check which web browser you are currently using. Internet explorer and older versions of Edge are no longer supported and some pages won’t load properly there.
- Try and clear cache and cookies (from the beginning of time). You can also open Clockify in the incognito window with all the extensions disabled.
- You are using a VPN. If you are, it might be blocking your access. In this case, you should disable it to access Clockify.
- You are using a company network. Some companies have a firewall that will block or allow certain websites and this might prevent Clockify from loading.
If they manage to open Clockify from another network (mobile network for example), then a firewall may be blocking Clockify.
You can also whitelist the following domains: